930k Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how 930k ("930k", "we", "us", "the Platform") collects, uses, discloses, stores, and protects the personal data of users ("you", "Player") who visit or register an account at https://930k.io (the "Platform"). 930k operates as a safe and reliable online betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

930k is committed to handling your personal data with transparency, integrity, and care. This Policy explains what data we collect, why we collect it, how we use and protect it, with whom we may share it, and what rights you have in relation to it. This Policy should be read alongside the Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

If you have questions about this Policy or wish to exercise any of your data rights, please contact us at support@930k.io. We aim to respond to all data-related enquiries within 30 days of receipt.

2. Personal Data We Collect

930k collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and from third-party service providers where necessary to verify your identity or process payments.

2.1 Data You Provide Directly

When you register an account or interact with the 930k Platform, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and copies of government-issued identification documents (National ID Card, passport).
• Contact data: Email address, mobile phone number, and residential address including district (e.g., Dhaka, Chittagong, Sylhet).
• Account data: Username, password (stored in hashed form only), account preferences, and communication opt-in status.
• Financial data: Payment method details (bKash mobile number, Nagad number, Rocket number, Upay number, bank account details, Visa/Mastercard card number fragments), deposit history, withdrawal history, and transaction records.
• Verification documents: Copies of identity documents and proof of payment method ownership submitted during the KYC (Know Your Customer) verification process.
• Support communications: Records of any messages, queries, or complaints you submit to the 930k support team.

2.2 Data Collected Automatically

When you access or use the 930k Platform, we automatically collect certain technical and behavioural data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the Platform.
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and compliance purposes.
• Cookie and tracking data: Information collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

930k may receive personal data about you from third-party sources in limited circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for the purpose of confirming deposit and withdrawal transactions.
• Identity verification service providers used to validate KYC documents.
• Fraud detection and anti-money laundering screening services.

3. How We Use Your Personal Data

930k uses the personal data we collect for the following clearly defined purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data, account data
Identity verification (KYC)	Identity data, verification documents
Processing deposits and withdrawals	Financial data, identity data
Fraud prevention and security monitoring	Device data, usage data, financial data, location data
Responsible gaming monitoring	Usage data, account data, financial data
Customer support	Contact data, support communications, account data
Platform improvement and analytics	Usage data, device data, cookie data
Marketing communications (opt-in only)	Contact data, account preferences
Legal and regulatory compliance	All categories as required

930k will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise required by law.

4. Legal Basis for Processing

930k processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and 930k, including account registration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, financial record-keeping, and anti-money laundering obligations.
• Legitimate interests: Processing carried out for 930k's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent, particularly in relation to marketing communications and non-essential cookies. You may withdraw consent at any time.

5. Sharing Your Personal Data

930k does not sell, rent, or trade your personal data to any third party for their own commercial use. We may share your personal data with third parties only in the following limited circumstances:

5.1 Service Providers

930k works with carefully selected third-party service providers who process personal data on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud hosting providers, and customer support software providers. All service providers are contractually required to process data only on 930k's instructions and to maintain appropriate security standards.

5.2 Game Studio Partners

When you play games powered by third-party studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — limited technical data (such as session tokens and bet data) is shared with those studios for the purpose of delivering the game and resolving disputes. These studios operate under their own data protection standards.

5.3 Legal and Regulatory Disclosure

930k may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or regulatory directive. In such cases, 930k will disclose only the minimum data required to comply with the applicable legal obligation.

5.4 Business Transfers

In the event that 930k undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the terms of this Privacy Policy that results from it.

6. Cookies and Tracking Technologies

The 930k platform uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, analyse usage patterns, and support security measures. A cookie is a small text file stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled without preventing you from using the Platform.
• Functional cookies: Used to remember your preferences such as language settings and display options, so you do not need to re-enter them each session.
• Analytics cookies: Used to collect aggregated information about how players use the Platform, including which pages are visited most often and how long players spend on each section. This data is used to improve the Platform.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and unusual login behaviour monitoring.

6.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the 930k Platform, including your ability to log in and navigate between game sections. Strictly necessary cookies cannot be disabled via browser settings without impacting Platform access.

7. Data Security

930k implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 930k servers.
• Encryption of sensitive personal data and financial records stored at rest.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Monitoring systems that detect and alert on suspicious account activity or unauthorised access attempts.
• Password hashing using industry-standard algorithms — 930k does not store your password in readable form.

While 930k takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 930k will notify affected players as promptly as reasonably practicable.

8. Data Retention

930k retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of your account registration and for a period of five years following account closure.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process.
• Support communications: Retained for three years from the date of the communication or the resolution of the relevant query, whichever is later.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which your data will be suppressed from marketing lists within 30 days.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Individual-level usage data is retained for up to 24 months.

At the end of any applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Your Data Rights

As a 930k player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 930k support at support@930k.io. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data 930k holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 930k.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 930k's legal retention obligations.
• Right to restrict processing: You have the right to request that 930k limits the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to 930k in a commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where 930k processes your data on the basis of consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

930k may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person. Verification may require you to provide a copy of a government-issued identity document.

10. Third-Party Links

The 930k Platform does not contain links to external third-party websites. All navigation on the Platform remains within the 930k domain. If you independently navigate away from the 930k Platform to any third-party website, 930k has no control over and accepts no responsibility for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any external website you visit.

11. Children's Privacy

The 930k platform is strictly for individuals aged 21 years and above. 930k does not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has registered an account on the 930k Platform, please contact 930k support immediately at support@930k.io. Upon confirmation, we will close the account and delete all associated personal data without delay.

930k employs age verification checks at registration and during the KYC process as part of its commitment to preventing underage gambling. These checks are a core component of 930k's responsible gaming programme, which is described in full on the Responsible Gaming page.

12. Changes to This Privacy Policy

930k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. When material changes are made, 930k will notify registered players via their registered email address and will display a prominent notice on the Platform for a reasonable period following the update.

The date of the most recent revision will be displayed at the bottom of this page. Your continued use of the 930k Platform following the effective date of any revised Policy constitutes your acceptance of the revised terms. If you do not accept any amendment to this Policy, you should cease using the Platform and may request account closure by contacting 930k support.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 930k, please contact our support team using the details below:

• Email: support@930k.io (plain text — not a clickable link)
• Hours: Available 24/7 — Bangladesh Standard Time (UTC+6)
• Response time: 930k aims to acknowledge all privacy-related requests within 5 business days and to provide a full response within 30 days.

930k is committed to resolving any privacy concern raised by players in a fair, transparent, and timely manner. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh are all equally served by this commitment and may reach our support team at any time.